F.a.Q.

You asked for it: Here are our answers to some of the most commonly asked questions:

 

Q: How do I make a reservation?

A: You can check availability and make reservations online any time. You can also make a reservation by calling (858)699-9302 during regular business hours.

Q: How far in advance should I make my reservation?

A: It is recommended that you make a reservation as soon as you know what bouncer you would like and which day you will need it. Saturdays are usually our busiest days so try to book at least 3 weeks in advance for the best selection.

Q: Can I make a last minute reservation?

A: We do accommodate last minute reservations depending on availability of both the inflatables and staff. If you are booking for a same day or next day rental you will not be able to book online but can call (858)699-9302.

Q: What kind of power source do I need?

A: All small units and concessions equipment require a standard (110 volt 20 AMP) outlet within 100 feet of the unit. Larger units may need 2 or 3 outlets, each within 100 feet. If you do not have access to the appropriate amount of outlets you will need a generator, we can provide the generator. You can rent for a reasonable cost.

Q: What if there is bad weather?

A: If canceling due to bad weather, you must give us at least 2 hours notice. If canceling for any other reason we must have at least 1 week notice. If you do not give the required notice for cancellation, you will be charged the full amount of your reservation.

Q: If I cancel, do I get my money back?

A: If we have been given 7 days notice (or at least 2 hours notice if canceling due to weather).

Q: When is payment due?

A: We require a 50% down payment when you make your reservation. The remaining balance is due at or before the time of set-up.

Q: What kind of payment methods do you accept?

A: We accept debit/credit cards (PayPal), PayPal and cash.

 Q: How much does delivery cost?

A: We deliver to all areas in San Diego. Look here what areas are free.

Q: How long is the rental for?

A: Our rentals are same day rentals. This means that we set-up and pick-up on the same day. Set-up is usually anytime in the morning or early afternoon and pick-up anytime before 9pm. We rent our units from an 4 hours up to an all-day rental. If you need to keep the inflatable past 9pm, overnight, or for more than 1 day, we can usually accommodate your request. Please contact us for a quote as there will be an additional charge for the extra time.

Q: Can I come to pick-up the bouncer and set-up by myself?

A: No. Due to insurance and safety, all of our units must be installed by one of our trained staff.

Q: How long does it take to set-up?

A: Each inflatable takes approximately 15 – 20 minutes to set-up.

Q: Do you have insurance?

A: Of course! We have a $1,000,000.00 general liability insurance policy. Upon request and for a fee we can add you or your organization as an additional insured to our policy for the day of your event.

Q: Are the bounce houses safe?

A: Absolutely! Our inflatables are constructed with quality and safety in mind. All units have ramp-steps for safe and easy entering and exiting and are made with non-toxic durable vinyl and mesh. They are very safe and enjoyable for children of all ages, provided all safety rules and guidelines as outlined on the rental contract are followed..

Q: Do we have to keep the unit plugged in the whole time?

A: Yes. Once the power is turned off, the unit will deflate. Please keep the unit power on from the time of the delivery up to the pickup time so that unit will not get damaged.

Q: Is supervision provided in the cost of the rental?

A: Each bounce house requires one supervisor. We require customers to read, understand, and sign a waiver stipulating all the safety rules and guidelines to be followed. Then you may provide your own adult supervision or we will gladly accommodate you with supervision for an additional fee if required. A safe party is a successful party!

Q: How many children can fit in the bounce castle?

Unit SizeChildren under 8Children 8-12Teens 13+Adults
15 x 1510864

Q: What type of area is needed to setup a bounce house?

A: Ideally, a flat surface preferably grass. The area must be clear of stones and sharp objects. They can also be setup on cement or in large indoor areas such as halls. The area size will depend on which inflatable you rent. Ask for dimensions when you call.

Q: What are my responsibilities as the renter?

A: Aside from cleaning the area prior to set up, as the renter, you must also adhere to the safety rules. We will give you or your volunteer adult a safety briefing so that you can understand the safety rules and be able to enforce them at all times. In addition, you are also responsible for keeping the jumpers clean and from damage.

Q: Is there a cleaning charge?

A: No. There’s no cleaning charge. We continually clean all of our rentals on an ongoing basis. We will only charge you $50 if excessive cleaning is required due to failure to follow guidelines or negligence.

 

STILL HAVE QUESTIONS?
GIVE US A CALL AT (858)699-9302 AND SEND EMAIL TO penguinsupsd@gmail.com